Question 1

I have made a mistake, Can my download limit/gallery be reset or emailed?

Accepted Answer

No, if you have made a mistake you will have to purchase the extra images you are wanting or purchase the whole gallery.

We can't stress this enough please choose your images carefully and make sure that is the image you want before downloading.

Question 2

I can't see a download option on my gallery?

Accepted Answer

- Enter the email you booked your Santa session with
- Use a computer or laptop ONLY to download your images
- Email us to check your settings are correct

Question 3

A family member can't make the session, Can you photoshop him in?

Accepted Answer

No we can not photoshop anyone in due to different lighting and quality

Question 4

Can I move my appointment?

Accepted Answer

Yes, provided we have a session open that suits that we can move you too, the deposit will be moved over to the new date.
However if you cancel the deposit is none refundable and can't be moved to next years bookings.

Question 5

I can't make my appointment can I gift or swap with someone?

Accepted Answer

No, this is not possible due to our contract and it messing up our system with names and emails.
There are no refunds of deposits or moving your deposit to next year if you can no longer make your session.

We may be able to move you to a new date depending on availability.

Question 6

Can I have the raw images from my session?

Accepted Answer

No, We do not give out raw images under any circumstances, this isn't just for Santa sessions it is for all our sessions like Newborn, Family, Weddings ect.

We have a standard edit we use for all our Santa photos as our unique style, however If you would like a little less editing please mention this on the day of your session Not after.

Question 7

What if I don't want Santa in my session?

Accepted Answer

You can either book a composite session or if you email us BEFORE your session we can organise Santa to not be in the studio.

PLEASE NOTE: If you want to book a composite session we only do these on specific dates we can not do these on a Santa session day as we have to have everything the exact same position like decorations ect as we photoshop Santa into these.

If you would like Santa to not be there for your session this needs to be organised prior to your arrival NOT just before you walk in.

Question 8

Can I add a extra person/pet at the last minute?

Accepted Answer

Yes, its an extra $10 on the day

Question 9

What if im running late on the day for my Santa session?

Accepted Answer

We have to start the timer at the exact time you have booked for due to clients after you. We will text you if you are not there at the start time to see how long you will be.

PLEASE NOTE: If there is only 10 minutes on your timer and you are still not there you will forfeit your session and you will lose your deposit money and have to rebook a session if we have availability and you will have to pay another deposit, we do not transfer deposit money or take it off your final balance if you are late.

Please allow enough time in case of traffic ect and arrive 10 minutes before your sessions.

Question 10

What if I forget to bring cash on the day?

Accepted Answer

That's okay, You can bring cash back however we can not do sneak peeks or send your photos until the cash has been dropped back off at the studio, Please organise with your photographer when will be a good time to drop the cash off.

Question 11

I want to purchase extra photos, do I pay on the day?

Accepted Answer

No, please mention to photographer that you would like extra photos (if you have an idea on what you would like please mention to your photographer at the start of your session). You may then purchase your extra photos in your galley when your photos are ready.

Question 12

Does Santa give out treats during our session?

Accepted Answer

Yes, we give the children a lollie and chocolate at the end of the session if the guardian says it is okay. We also give the dogs a doggy bag of treats if you bring your dog/s

Question 13

What if we think a 15 minute session is not enough?

Accepted Answer

You may book back to back sessions to give you 30 minutes deepening on availability. If you need help or can't find any sessions that allow you to book back to back please email us and we can see if we are able to help.

Question 14

What if we have 3 families in one session and want a cousin photo?

Accepted Answer

We highly recommend booking back to back sessions to allow time for this. It is impossible to get more then one family in one session due to the time especially if you have young children.
Please email us if you have trouble finding back to back sessions and if we have any available we will be able to help.

Question 15

Can I bring a pet?

Accepted Answer

Absolutely, it is an extra $10 per pet on the day in cash.

Question 16

Can I add extra add ons on the day?

Accepted Answer

Yes, you may add extra add ons on the day like digital snowgloble, grinch photo ect but you will need to let your photographer know at the start of your session. We can not add digital add ons after your session has been as we need specific poses on the day like individual photos ect. You may then purchase these later at $10 each in your gallery.

Question 17

Can I pay by card?

Accepted Answer

No, we do not allow card payments or bank transfers. 
We are CASH ONLY

Question 18

Can I choose my Santa or photographer?

Accepted Answer

No, due to everyone's schedule and it changing last minute sometimes due to family emergencies we can not guarantee a specific Santa or photographer.

Question 19

What happens if my child has allergies?

Accepted Answer

Please email us prior to your session and we accomodate for this

Question 20

What happens if my child has anxiety, hates loud noises, has ASD ect?

Accepted Answer

That is more then okay, Please just note any of this in your special request section when booking or please email us. We accomodate for anyone.

Question 21

Can Santa answer the door?

Accepted Answer

If you put this in the special request section when you are booking or if you email us we may be able to do this but we can not promise we will be able to.

Question 22

Is Santa's beard real?

Accepted Answer

No Santa's beard is not real

Question 23

What if my child does not cooperate?

Accepted Answer

As our contract we can't guarantee that children will cooperate this may mean that you might not get those photos you exactly wanted or the amount in your package but we will do everything we can to achieve what you would like. Your session is strictly 15 minutes only we can not go over this time due to sessions after yours.

Question 24

Ive missed my time slot but im outside now?

Accepted Answer

If you have missed your time slot but you have still arrived there is nothing we can do about this you have forfeited your session and your deposit money. You will have to re book if we have availability and pay another deposit

Question 25

What happens if we are sick the day of our session?

Accepted Answer

Please email us and we will do the best we can to post pone your session if we have availability. We will also transfer your deposit money over to your session if you let us know prior. Please do not come to your session if you are sick in any way. Our workers have young children as well and can't risk anyone including our other Santa clients getting sick. If your child or anyone has a runny nose and you attend your session we will turn you away and you will forfeit your session.

Question 26

How long does it take for my photos to come back?

Accepted Answer

It takes 14 days for you to receive your gallery by email (not including the day of your session)
If it has been 14 days since your session and you have not received your gallery please check your junk folder in emails and then if you still can't find your gallery please email us.

Question 27

I can't remember my Santa session date?

Accepted Answer

If you can't find your Santa session date please check your email for the confirmation email including your junk folder. If still unable to find please email us and we can re send your booking

Question 28

Do you have toilet facilities at your Santa sessions?

Accepted Answer

No, We do not have toilets at the studio. Please use the toilet prior to coming or there is public toilets around the corner as well as servos and fast food restaurants please google for locations of these.

We can not allow anyone to use the inside house toilets under any circumstances due to our privacy and we also have small children who have ASD. Our families safety is priority

Question 29

When does my gallery expire?

Accepted Answer

All galleries expire and get permanently removed on January 14th of the next year. After this date we can not access anyones photos so please back them up

Question 30

My appointment is on or after December 12th, Will my photos be ready before Christmas?

Accepted Answer

No, it takes a full 14 days not including the day of your session to edit and send your gallery. Please book a Photo Booth session if you would like them before Christmas. Please see Session types for more info on our Photo Booth sessions.

Question 31

Do you do prints?

Accepted Answer

Absolutely, You order your prints after you have received your gallery. You order these through the shop in your gallery and they get sent straight to your door. We use a professional print shop through shootproof.

Question 32

What poses does Santa do and do they cost extra?

Accepted Answer

Santa can do any pose you wish please see our gallery for examples and they do not cost extra unless you have booked a composite session then Santa poses are $10 extra on top of your 4 free ones

Question 33

My child has had a bad reaction to seeing Santa, can you photoshop him in?

Accepted Answer

No, we only photoshop Santa in our photos for composite sessions which are only held on specific dates and can not do these on normal Santa session days as we have to do different decorations and keep everything the exact same

Question 34

Do I get prints including in my Santa session?

Accepted Answer

No, your package includes digital images only however we do offer a printing service that you can buy prints through your gallery and they get sent straight to your door

Question 35

How many images are included in my package? update later

Accepted Answer

Package for 3 = 4 images 
Package for 4 = 4 images 
Package for 5 = 4 images 
Package for 6 = 4 images 
Package for 7 = 4 images 
Package for 8 = 4 images 
Package for 9 = 4 images 
Package for 10 = 4 images 
Package for 11 = 4 images 
Package for 12 = 4 images 
Package for 13 = 4 images 
Package for 14 = 4 images

Question 36

What happens if I dont have a laptop or a computer?

Accepted Answer

You will need to use someone you knows laptop or computer or go to the public library to download your photos. You can not download on your phone

Question 37

Which backdrop do I have for my Santa session? - update later

Accepted Answer

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Question 38

I have arrived for my Santa session, where do I wait?

Accepted Answer

We have a waiting area you may sit or you can wait in your car and we will come and get you when it's time. Please do not wait at the Santa door for your session

Question 39

If my child is scared of Santa during our session can he leave?

Accepted Answer

No, we can ask Santa to step out of the photo but he will still remain in the studio

Question 40

Do parents have to be in the photo?

Accepted Answer

No, however if your child becomes upset which sometimes happens with Santa and you don't want the classic screaming on Santa's lap photo you may have to be in the photos so you can get photos of your child and Santa

Question 41

Can I have extra editing? Like removing pimples, bruises ect

Accepted Answer

We are sometimes able to do this but it is not guarantee. Please speak to your photographer on the day

Question 42

Can I have a change of outfit?

Accepted Answer

Yes, as long as there is time and please also not there is no other rooms for you to get changed into so please bare this in mind

Question 43

What do you recommend to wear?

Accepted Answer

Christmas colours are always lovely and whites work well but it is completely up to you

Question 44

How do I book for next year?

Accepted Answer

We have a VIP pre sale form on our website, Please see the Pre sale vip list tab to reregister for next year

Question 45

Why do I have to wait in my car for our session? update later

Accepted Answer

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Question 46

What happens if the timer goes off and we have not got all our photos?

Accepted Answer

We allow 15 minutes per session and are back to back we can not go over this time and we can't guarantee you will get all images if children are not cooperate but we will do our best to achieve all images that are included in your booking

Question 47

Do our photos have to have magic or can they be more traditional?

Accepted Answer

No, you do not have to have magic in your photos, please let your photographer know at the START of your session not after

Question 48

If Santa or the photographer gets sick what happens to our session?

Accepted Answer

We will see if our second Santa or photographer is available but due to other work and schedules they may not be, in this case we will reschedule your booking

Question 49

Are you a shop or what is your location?

Accepted Answer

No, we are not a shop we run out of our personal house in our garage that we have turned into an amazing studio for all events, the location is 7 brunello st Cessnock 2325 NSW

Question 50

Can you edit someone out of a photo?

Accepted Answer

No, we can not edit anyone out of photos under any circumstances

Question 51

Am I allowed to edit my own photos?

Accepted Answer

No, you are not allowed to edit any of your photos including filters this is copyright and we have a unique style of editing

Question 52

If you have sold out is there a waiting list?

Accepted Answer

Yes, there is a waiting list if you go to book now just click register for waiting list

Question 53

I have sent a message via Facebook and have not received a reply?

Accepted Answer

We do not reply via Facebook, to keep everything organised we only respond via email

Question 54

I have sent a email and haven't received a reply?

Accepted Answer

Please check you are sending your email to the correct email account that is on our contact us now tab, if it is the correct email please email us again

Question 55

I purchased extra photos through my gallery but have not received?

Accepted Answer

Please check your junk folder in your emails, if you still can't find your extra emails please email us

Question 56

I used my phone and can't find my photos, what do I do?

Accepted Answer

You will need to purchase your images you want or buy your gallery. We can not stress this enough to not use your phone for downloads only a computer or laptop